Privacy Policy

Last Updated 01/01/2025

1. Who are we?

DialXL (hereinafter referred to as “we” or “DialXL”) is responsible for processing personal data as described in this privacy policy.

Our contact details:

2. Which data do we collect?

Contact Form (“Contact me”)

  • First name, last name, email address, phone number, subject, and any additional information you provide in the comments field.
  • We use this data solely to get in touch with you and to address your request or inquiry.

Schedule an appointment

  • First name, last name, and email address.
  • We use this data to schedule an appointment with you and to keep you informed about it.

We do not request or process any special categories of personal data (such as health information, political opinions, religious beliefs, etc.).

3. Purpose and legal basis of processing

We process your personal data to:

  • Contact you and/or respond to your request.
  • Schedule an appointment with you.

The legal basis for this processing is your consent, given when you voluntarily fill in and submit your data via our website forms.

4. Retention period

We apply the following retention periods for your personal data:

  1. Customer relationship: As long as the customer relationship exists and for an additional 12 months thereafter.
  2. No interest: If, during a conversation or contact moment, you indicate that you are no longer interested, we will not keep your data for future outreach.
  3. Opt-out: If you use our opt-out page or otherwise let us know that you do not want to be contacted anymore, we will delete or anonymize your data within a reasonable period.

5. Sharing data with third parties

  • No transfer or sale: We do not sell or transfer your personal data to third parties unless required by law.
  • Hosting and management: All our data is hosted in data centers located in the Netherlands and remains fully under the responsibility of DialXL.

6. Transfer outside the EEA

We process and store personal data within the European Economic Area (EEA). Although our development and design team is international, actual storage and processing take place in the Netherlands, in compliance with the GDPR.

7. Security

DialXL and the data center in the Netherlands operate in accordance with ISO 27001, ISO 27701, and ISO 9001. We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or unlawful processing. Examples include:

  • Encrypted connections (SSL)
  • Access restrictions
  • Strict security protocols

8. Your rights

Under the GDPR, you have the following rights as a data subject:

  1. Right of access: You may request a copy of the personal data we process about you.
  2. Right to rectification: You may have incorrect or incomplete data corrected.
  3. Right to erasure (“right to be forgotten”): You may ask us to delete your personal data.
  4. Right to restriction of processing: Under certain conditions, you may request that we limit the processing of your data.
  5. Right to object: You may object to (further) processing of your data.
  6. Right to data portability: Where applicable, you may request your data in a commonly used format to transfer it to a third party.

If you wish to exercise any of these rights, please contact us at gdpr@dialXL.com, stating clearly which right you wish to exercise and providing any additional information necessary to assess your request.

If you believe we are not handling your personal data correctly, you also have the right to file a complaint with your local supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

9. Cookies

We only use functional cookies, which are necessary for the website to function properly. They ensure the site works as intended and store your preferences (if applicable). No marketing or tracking cookies are used.

10. Automated decision-making and profiling

We do not use automated decision-making or profiling that could significantly affect you as a data subject.

11. Data breach procedure

DialXL has an internal data breach procedure. In the event of a security incident or data breach, we take immediate action and, if required by law, report it within 72 hours to the relevant supervisory authority and affected individuals, in accordance with the GDPR.

12. Questions and contact

If you have any questions about this privacy policy or wish to lodge a complaint about our use of your data, please contact us at:

13. Changes to this privacy policy

DialXL reserves the right to modify this privacy policy. The most recent version is always available on our website. We recommend that you review this policy regularly to stay informed of any changes.

Version: 1.0
Effective Date: 1 January 2025

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