AI Automation
“Transformation with Artificial Intelligence: Efficiency and Excellence in Your Call Center”
AI Coaching: Empower Your Agents Instantly
DialXL offers a revolutionary solution for call center management. With our AI-powered technologies, maximize agent performance, perfect customer experience, and enhance the efficiency of your processes in every aspect.
“Stop focusing on the past; build the future with every call!”
AI Coaching
Real-Time Agent Coaching
Better Performance on Every Call
DialXL’s real-time coaching capability delivers constructive feedback to agents during calls. By analyzing customer interactions, AI offers instant guidance on tone, solutions, and empathy. This ensures effective connections with customers while building agents’ confidence in their abilities.
Call Quality Evaluation
Objective and Data-Driven Analysis
DialXL uses AI algorithms to assess call quality, eliminating subjective biases in manual evaluation processes. It benchmarks calls against your standards and scores each interaction in detail. This system identifies areas for improvement to enhance customer satisfaction and boost agent performance, elevating the overall service quality of your call center.
Call Analysis
Gain Strategic Insights from Every Interaction
AI SOLUTIONS
AI Solutions
DailXL combines the power of AI, Speech-to-Text, and IVR to revolutionize call center operations. This seamless integration enables real-time query handling, reduces agent workload, and delivers faster, more accurate customer solutions.
AI SOLUTIONS
ToneSense AI
We analyze call interactions to detect key vocal cues, such as customer aggression or agent monotony. Our system provides real-time alerts to employees and managers, ensuring proactive action. Detailed reports help improve communication quality and enhance overall performance.
AI SOLUTIONS
AutoCall Tagging
We automatically assign outcome codes at the end of each call. This ensures more accurate reporting, enables better operational analysis, and provides greater oversight of employee performance.
RealTime Insight
We transcribe live customer interactions using Speech-to-Text technology and analyze them instantly with AI. This enables real-time feedback to customer representatives, team coaches, or anyone you choose, enhancing service quality on the spot.
AgentAssist Bot
Agents can get instant answers to their queries, enabling them to provide faster and more efficient support to customers. This tool not only speeds up response times but also tracks and reports agent questions for continuous improvement and training opportunities.
PerformancePulse AI
With PerformancePulse AI, agent and team performances are automatically analyzed and reported using AI. Agents receive daily, weekly, and monthly reports on call duration, quality, and overall performance, delivered in a coaching style to guide improvement. These insights appear directly on their screens, ensuring real-time feedback and continuous development for both individuals and teams.
SmartQM
We leverage AI and Speech-to-Text technology to automate Quality Management and analyze calls in real-time. Our advanced reporting system ensures faster and cost-effective quality control. AI provides detailed call analysis and sends automatic feedback to employees, enabling continuous improvement and operational excellence.
